Refund & Exchange Policy

We want you to love your Fluffberry pieces. If something isn't quite right, we're happy to help.

Returns & Exchanges

You may request a return or exchange within 14 days from the date you receive your order.

To be eligible, the item must be:

• Unused and unworn

• Unwashed

• Free from stains, perfume, makeup, or other signs of use

• Undamaged

• Returned with all original Fluffberry tags and labels attached

• Returned in its original product packaging, where reasonably possible

Fluffberry reserves the right to inspect returned products before completing a return or exchange. Products that have been used, damaged, washed, altered or otherwise changed from their original condition due to the customer may not be eligible for return.

Your statutory consumer rights remain unaffected.

How to Request a Return or Exchange

Please contact Fluffberry through our customer-service channels and provide:

• Your order number

• The item you would like to return or exchange

• Your preferred resolution: return or exchange

Our team will guide you through the collection process.

Please do not send products back without first contacting us.

Exchanges

Subject to availability, an item may be exchanged for another available size, print or product.

If the replacement item has a different price, any applicable price difference will be settled before completing the exchange.

If the requested replacement is unavailable, you may choose another available product or request a refund in accordance with this policy.

Defective, Damaged or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible and include photographs where possible so we can resolve the issue quickly.

In accordance with applicable Egyptian consumer-protection requirements, eligible defective products may be returned or exchanged within 30 days from receipt.

For confirmed defective, damaged or incorrectly supplied products, Fluffberry will arrange the return or replacement without additional cost to the customer.

Refunds

Once your returned item has been received and inspected, we will confirm the status of your refund.

Approved refunds will be returned using the original payment method where technically available. For payment methods such as Cash on Delivery, our customer-care team will arrange an appropriate refund method with you.

Processing times after a refund has been issued may vary depending on the payment provider or bank.

Promotional Offers & Bundles

Items purchased during promotions, bundles, multi-buy offers or discount campaigns remain subject to this return policy.

Where returning part of an order changes the customer's eligibility for a promotion, the order value may be recalculated based on the promotional terms and the products ultimately retained by the customer.

The refundable amount will therefore reflect the actual amount payable for the retained and returned products after recalculation of the applicable promotion.

Colour & Appearance

We take care to photograph our scarves as accurately as possible. However, colours may appear slightly different depending on screen settings, lighting and device display.

Minor screen-related colour variation alone is not considered a manufacturing defect. This does not affect your right to request a return within the applicable return period.

Product Condition

Because our scarves are fashion products intended to be worn close to the skin, we kindly ask customers to handle them carefully when deciding whether to keep them.

Returns showing signs of wear or use, including perfume, makeup, stains, washing, damage, pulled threads or alteration caused after delivery, may not be accepted where the product can no longer be returned to its original condition.

Consumer Rights

This policy is intended to operate in accordance with applicable Egyptian consumer-protection laws and does not limit any rights granted to customers under applicable law.