Shipping Policy

At Fluffberry, we carefully prepare every order before sending it your way. We currently deliver across Egypt through our shipping partner, Bosta.

Order Processing

Orders are usually prepared and handed over to our shipping partner within 1–2 business days after your order is confirmed.

Orders placed on weekends, public holidays, or during high-demand periods may require additional processing time.

Once your order has been dispatched, you will receive shipping and tracking updates where available.

Delivery Time

Orders are typically delivered within 2–5 business days from order confirmation, depending on your delivery location.

Delivery times may vary according to:

• Governorate and delivery area

• Weekends and public holidays

• Seasonal or high-demand periods

• Courier operating conditions

• Unexpected weather, traffic, or logistical delays

While we always do our best to get your Fluffberry order to you as quickly as possible, delivery dates are estimates and may occasionally be affected by circumstances outside our control.

Delivery Coverage

We currently deliver across Egypt, subject to Bosta's available service areas.

Some remote or outlying locations may require additional delivery time.

If we are unable to deliver to the address provided with your order, our team will contact you whenever possible to arrange an alternative solution.

Shipping Fees

Shipping fees are calculated based on the delivery destination and will be displayed at checkout before you complete your order.

Any free-shipping promotions will be clearly communicated on our website or during the relevant promotional period.

Cash on Delivery

Where available, you may choose Cash on Delivery (COD) at checkout.

Please make sure someone is available at the provided delivery address to receive the order and complete payment.

We kindly ask customers to place COD orders only when they intend to receive them.

Tracking Your Order

Once your order has been dispatched with Bosta, tracking information may be sent to you by SMS, WhatsApp, email, or through the contact details provided with your order.

You may also receive delivery updates directly from Bosta.

Please ensure that the mobile number entered at checkout is correct so the courier can contact you regarding your delivery.

Delivery Attempts

Bosta may contact you before or during delivery to confirm your location, delivery date, or availability.

If the courier is unable to reach you or complete the delivery, another delivery attempt may be arranged depending on the shipment status.

If an order is returned to Fluffberry because of repeated unsuccessful delivery attempts, an incorrect address, an unreachable phone number, or refusal to receive the shipment, please contact us if you would like the order to be shipped again.

Additional shipping charges may apply to a new shipment where appropriate.

Incorrect Address or Phone Number

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check your:

• Full name

• Mobile number

• Governorate

• Area or district

• Street and building details

• Apartment or floor number, where applicable

• Any useful delivery instructions

If you notice an error after placing your order, please contact us as soon as possible.

We will do our best to update the information before dispatch, but once an order has been handed over to the courier, we cannot guarantee that the delivery address can be changed.

Order Changes & Cancellations

If you would like to change or cancel your order, please contact us as soon as possible after placing it.

If the order has not yet been dispatched, we will do our best to accommodate your request.

Once an order has been dispatched, cancellation may no longer be possible through the shipping process. You may still exercise any applicable return or exchange rights in accordance with our Refund & Exchange Policy.

Opening the Package Upon Delivery

The ability to open or inspect a package before completing delivery depends on the delivery service enabled for the individual shipment.

Unless specifically confirmed by Fluffberry, customers should not assume that packages can be opened before delivery is completed.

If you receive an incorrect, damaged, or defective item, please contact us and we will assist you in accordance with our Refund & Exchange Policy.

Delayed Orders

Occasionally, deliveries may take longer than expected.

If your order appears to be significantly delayed, please contact Fluffberry with your order number and we will follow up on the shipment status.

Courier delays do not affect your rights regarding damaged, defective, incorrect, returned, or eligible products under our Refund & Exchange Policy.

Damaged or Missing Orders

If your package arrives visibly damaged, or if you believe your shipment has been lost or incorrectly delivered, please contact us as soon as possible with:

• Your order number

• Your mobile number

• A description of the issue

• Photos of the package and product, where applicable

Our team will investigate the shipment with our delivery partner and assist you with the appropriate resolution.

Returns & Exchanges

Shipping-related returns and exchanges are handled according to our separate Refund & Exchange Policy.

Please review that policy for information regarding return eligibility, exchanges, defective products, and refunds.

Need Help?

If you have any questions about your order or delivery, please contact the Fluffberry customer-care team through the contact details available on our website.

Please include your order number whenever possible so we can assist you faster.